For most alarm professionals, the staff at their central station has the most frequent (and frequently the most important!) degree of direct contact with alarm dealer's clients.  Thus, the most important component of our service to the alarm dealer and to the end user is our security staff…

• We choose, train and maintain staff members who take their responsibility for the safety and security of your clients and their property very seriously.

• Our staff members undergo continual training to be sure that we are maintaining or surpassing the level of excellence in service we have become known for.

• Our security staff members are FDNY certified and their knowledge, reaction time, and efficiency are frequently tested by the NYC Fire Department in order for us to maintain our FDNY approval as a central station.

• Our full-time technical support team assists our alarm dealers with programming questions, troubleshooting, and provides solutions to technical problems they encounter.

• Our alarm dealers know that they can reach members of our management team at any time in the event a problem arises.