Statewide Central Station is the winner of the 2023 TMA Monitoring Center Excellence Award! Monitoring Center of the Year – SMB!

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Monitoring Operator

Central Station Monitoring Operator’s provide a critical role in the delivery of emergency police, fire, and medical services by answering and resolving customer telephone calls and responding to alarm signals.

What is Central Station Monitoring?

A central station, monitoring center, or alarm monitoring station functions as a support system for critical events management devices, such as security alarm panels, gas, temperature gauges, PERS devices, crash detection devices, integrated video systems, and even mobile applications.

The services provided by monitoring companies are often called wholesale alarm monitoring or third-party monitoring. These are essential services for companies who want to build a recurring monthly revenue stream and those who need the status of life or property maintained in the desired state.

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Central Station Monitoring Operators

Central station alarm operators are the people who respond to and manage events when an alarm occurs. They are responsible for delivering exceptional service to account contacts, making important decisions in short windows, and ensuring their customers are well represented.

Operators are selected for hire based on core characteristics essential in the monitoring center environment.

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Monitoring Operator Characteristics

According to our hiring and customer satisfaction statistics, operators who demonstrate these three characteristics produce the greatest customer service and operational output. In terms of efficiency, accuracy, and productivity.

Empathy

It is essential for any person who works to provide meaningful and personable customer service

Empathy

Is an obvious characteristic because empathy is essential for any person who works to provide meaningful and personable customer service.

Attention To Detail

Appropriately document incidents, respond to essential details provided by customers under stress, and efficiently deliver solutions to problems

Attention To Detail

If an operator is incapable of following the standard operating procedures for specific incident types, the subscriber will not receive the response they need on time. An operator with close attention to detail will properly document incidents, respond to important details provided by subscribers under stress and efficiently deliver solutions to problems.

Passion For Service

Produce extraordinary output results, work more efficiently and produce a more meaningful customer experience

Passion For Service

Is a characteristic that is more easily found in young adults. Because of an intrinsic desire to provide ethical and valuable service in the workplace, people born within the millennial generation tend to provide better service than their more senior counterparts. People with this trait produce greater output results, work more efficiently and produce a more meaningful customer experience.

Statewide is a TMA Five–Diamond Certified central station monitoring all emergency conditions throughout the United States

Corporate Commons One

1 Teleport Dr. Suite 202, Staten Island, NY 10311
(866) 494-6414

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